policies

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

RETURNS

Returns will be accepted only with a return authorization #, within 10 days of receipt. If you would like to return an item please contact us to make arrangements. All Furniture and Artwork is made to order and is not returnable unless damaged or defective, once an order is placed and payment is received these items are not returnable.  Please inspect your items upon receipt to verify the condition. Customers will be responsible for return shipping charges and original shipping charges will not be refunded.

 

Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible mirrors, lamps, chandeliers, sconces and shades that are not defective will incur a 25% restocking fee. All hardwire lamps, chandeliers and sconces cannot be returned if they have been installed and uninstalled.  Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.

 

REFUND POLICY

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

SHIPPING POLICY

Orders placed with greige will ship Monday through Friday, excluding holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. We will email you with any updates regarding any out-of stock-delays or backordered items. If the out-of-stock delay is unsatisfactory, you may cancel your order or please contact us for alternative items.

We will determine the most efficient shipping method for your order. The carrier that we use most often is FedEx ground but we may also ship via UPS and USPS. We are unable to ship to PO Boxes. In Stock orders will ship within 3-5 business days.

Note some furnishings and art pieces are made to order and may take 8-10 weeks to produce, this time frame is an estimate and cannot be guaranteed. If you would like more exact delivery dates please email us with your order information and we would be happy to update you.

If you require express or 2 day shipping, please call us at 949 422 1405 to process your order.

SHIPPING & HANDLING COSTS

Shipping is based on the weight and size of your order.

PLEASE NOTE: Out of state orders will not be charged sales tax. All orders in California will be charged 8.00% sales tax.